Privacy Policy

Last Updated: March 3, 2025

1. Introduction

RAMENYA is committed to protecting your personal data and ensuring transparency in how we collect, use, and secure your information. This Privacy Policy outlines our data collection practices, your rights, and the measures we take to protect your privacy.

2. Information We Collect

2.1. Personal Information

We collect the following personal data when you interact with our services:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address
• Payment Details (processed securely through third-party providers)

2.2. Technical and Usage Data

When you access our website or mobile applications, we collect technical data such as:

• IP Address
• Browser Type and Version
• Device Information
• Log Files and Cookies
• Geolocation Data (if enabled)

2.3. Behavioral and Marketing Data

We analyze how you interact with our services, including:

• Purchase History
• Preferences and Interests
• Clickstream Data
• Survey Responses and Feedback

3. How We Use Your Information

We use your data for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Enhancing user experience through personalization
• Marketing and promotional activities
• Fraud prevention and security improvements
• Compliance with legal and regulatory requirements

4. Data Sharing and Disclosure

We may share your information with:

• Payment Processors and Financial Institutions
• Third-Party Service Providers (such as delivery services, analytics providers)
• Regulatory Authorities if required by law
• Marketing and Advertising Partners

We do not sell your personal data to third parties.

5. Data Security Measures

We implement advanced security measures to protect your data, including:

• SSL Encryption for data transmission
• Secure storage with limited access
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account protection

6. Your Rights and Choices

You have the right to:

• Access your personal data
• Request corrections to inaccurate or incomplete information
• Request data deletion (subject to legal obligations)
• Opt out of marketing communications
• Withdraw consent for data processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. International Data Transfers

Your data may be processed outside your country of residence, in compliance with applicable data protection laws.

9. Policy Updates

We may update this Privacy Policy periodically. Any significant changes will be communicated through our official website.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@ramenya.co.id

Address: RAMENYA Corporate Office, Jakarta, Indonesia